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Refunds and Returns Policy
Effective Date: September 1, 2024
At GoodiesfromJapanStore, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, our Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds. This policy is designed to be fair and transparent for both our customers and our business.
1. Eligibility for Returns
You may return any product purchased from goodiesfromjapanstore.com within 14 days of receipt if it meets the following conditions:
- The product is unused, in its original packaging, and in the same condition that you received it.
- The product is not a perishable item, personalized item, or a sale/clearance item, unless it is faulty or damaged.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, the product(s) you wish to return, and the reason for the return.
- Receive Return Authorization: We will review your request and, if eligible, provide you with a Return Authorization (RA) number and detailed instructions for returning the product(s).
- Ship the Product: Package the product securely in its original packaging, include a copy of the invoice or order confirmation, and clearly mark the RA number on the outside of the package. Ship the product to the address provided in the return instructions.
3. Return Shipping Costs
- Customer Responsibility: You are responsible for the cost of return shipping unless the product is faulty, damaged, or not as described. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
- Faulty or Damaged Products: If you are returning a product due to a fault or damage that was not caused by misuse, we will cover the cost of return shipping. Please contact us at [email protected] for instructions.
4. Refunds Process
Once we receive and inspect your returned product, we will notify you by email. If your return is approved, a refund will be processed within 14 days using the original payment method. Please note:
- Full Refunds: You will receive a full refund for the cost of the product(s) if the item is faulty, damaged, or not as described.
- Partial Refunds: If the returned product is not in its original condition, is damaged, or missing parts for reasons not due to our error, only a partial refund may be granted.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (faulty, damaged, or incorrect item).
5. Exchanges
We do not offer exchanges. If you wish to replace a product, please return the unwanted item for a refund and place a new order for the desired product.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Perishable goods (such as food and beverages).
- Personalized or custom-made products.
- Sale or clearance items, unless they are faulty or damaged.
7. Contact Information for Customer Support
If you have any questions or need further assistance, please contact our customer support team:
- Email: [email protected]
- Address: Tokyo, Japan
8. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates.
This policy is designed to provide clarity and fairness to both you and our customers. Would you like any additional details or changes?